We are reliable and our clients have confidence in our systems and processes. We are open and honest about mistakes and errors so problems can be addressed and solutions can be found. We are sincere in all we do.

We are aware of our clients’ and colleagues’ needs and we react appropriately in a timely manner. We are open to feedback and work collaboratively to address any issues that are raised. We listen.

We are aware of our responsibility to the community. We regularly work with members of the community and local businesses to ensure our services meet their needs and that the community have access to safe care.

We adapt to change. We have positive attitudes about our work and are optimistic about the future. We always look for new and better ways of working so that we can be more productive and more efficient.

We encourage our work colleagues and clients. We show kindness and empathy for the challenges and struggles they face. We understand that people thrive in an environment where they feel heard.