Frequently asked questions

What type of services do you provide?


RangeCare’s strong reputation for delivering quality in-home, respite and social support services is because of its dedicated team of care support workers, nurses and domestic assistants. Our staff are kind, compassionate, and respectful, and offer dignified and empowering care to each of their clients. Our services include: In-home Services - in-home help - personal care - in-home respite - nursing care - in-home haircuts and more. Garden Maintenance - lawn mowing - leaf blowing - hedge trimming - weeding - watering - edging - mulching - easy care garden setup and advice Home Modifications - installing ramps and rails - widening doorways - altering bathrooms and kitchens (e.g. lowering bench heights) - relocating light switches and power points - installing emergency alarms and monitoring systems, or smart technology to control lighting and blinds Home Maintenance - rubbish removal - house cleaning - changing light bulbs Allied Health We work in partnership with: - podiatrists - physiotherapists - occupational therapists - speech therapists - dieticians - counsellors Respite Centre RangeCare offers one overnight respite centre to support you and your carer. Overnight respite includes a dedicated support worker to ensure that our guests are well looked after. Technology Equipment Loans & Tuition Loan an iPad for a 3 month period for free to help you stay connected. Tuition is also provided to help you stay connected & entertained at home. Technical Support Let us help assist you with setting up and troubleshooting your Wi-Fi, printer, iPad, tablet, smartphone or computer. Food Services Try one of our delicious cottage meals prepared fresh onsite using local ingredients. If you live along the range you might also like to try our Meals on Wheels service. Healthy Lifestyle Services - aqua aerobics - buff bones pilates - gym sessions - life story group Social Support & Companionship We have three social centres located in Flaxton, Maleny and Nambour. Transport




What is the after hours processes?


Clients who are needing to reschedule, cancel or make changes to a service can call 07 5445 7044 and leave a voice message. A staff member will contact to confirm the next business day.




Am I locked into a contract?


RangeCare clients are NOT locked into any contracts. If you are on a package a small exit fee will be charged due to administration costs.




Who is the homecare package for?


Home care packages are assigned to people over 65 years of age who have been approved by My Aged Care to receive support to remain living independently in their home.




Where is my local Aged Care Assessment Team?


Nambour General Hospital Hospital Road, Nambour, QLD 4560




Are RangeCare staff qualified?


Each RangeCare employee undergoes an extensive recruitment process to ensure that they are qualified, capable, trustworthy, reliable and embody all the RangeCare values. Furthermore, all RangeCare employees are required to hold a National Police Check and Yellow Card.




How do i pay my invoice?


Invoices can be paid over the phone by calling one of our friendly office staff or at one of our 3 offices. RangeCare accept cash, cheque or card payments. A direct debit billing option is also available .




Do I have to pay any fees for Home Modifications?


Home modification clients will be charged the cost of materials and RangeCare will cover the cost of labor.




Will I have regular workers?


RangeCare aims to provide all clients with a regular worker. In the event that your regular worker is away or unable to attend on the day, the scheduling team will notify you approximately 24 hours before the service commences.




How do I report feedback?


Feedback can be reported: Online Click here, to submit your feedback online. In hand At any RangeCare office using the feedback box provided. In person Talk to one of our friendly staff during our visit to you. Via Email Send your feedback to feedback@brcg.org.au Via Post PO Box 140, Montville, QLD 4560 Over the Phone Call one of our friendly staff on 07 5445 7044




How quickly do you respond to an enquiry?


RangeCare aims to respond to all enquires within 24 hours of receiving them. If your enquiry is urgent please give us a call on 07 5445 7044.




Where are the RangeCare offices located?


Flaxton office 360-362 Flaxton Drive, Flaxton, Queensland 4560 Nambour Office 36 Doolan Street, Nambour, Queensland 4560 Maleny office 17B Bean Street, Maleny, Queensland 4552 (Behind Maleny Hospital)




What do I do if my needs have changed?


If your care needs have changed please give us call on 07 5445 7044 and ask to speak with a Case Manager or Package Care Coordinator to discuss your options.




Can i put my services on hold?


You can put your services on hold at any time. Please contact us on 07 5445 7044 and ask to speak with your Case Manager or Package Care Coordinator to temporarily suspend your service.




Can I reschedule my services?


Yes you can reschedule your service. Please give us a call on 07 5445 7044 at your earliest convenience to reschedule. We cannot guarantee your service will be scheduled at the same time as your regular service or that your regular worker will be available, however we will try our best to accommodate your request.




How much notice do I have to give to cancel my service?


Services can be cancelled at any time leading up to the day of your service. A service fee is charged when a service is cancelled within 2 hours of the commencement time.




What is the wait time for services?


Wait times for the commencement of services depend on the demand of services within RangeCare. To find out the estimated wait time of your service, please contact RangeCare on 07 5445 7044 or My Aged Care on 1800 200 422 for information.




How do I organise emergency respite?


A carer can register with Commonwealth Respite and Carelink who can provide emergency in-home respite to relieve the carer should they take unwell or need to urgently leave the home. This allows 72 hours of respite service during a 12 month period of Government funding under the carers name.




What type of clients do you provide services too?


RangeCare provides services to under 65s, over 65s, and to clients linked with the National Disability Insurance Scheme (NDIS).




What are the office hours?


RangeCare's Flaxton and Nambour offices are open Monday to Friday from 8.30am - 4.30pm. The RangeCare Maleny office is open Monday to Friday from 9:30am-1:30pm. All offices are closed on Public Holidays.




What is the difference between the Home Care Package levels?


There are four different levels of Home Care Packages, depending on your case needs: Level 1: Basic assistance - Help with tasks such as cleaning, grooming, meals, shopping and transport. Usually one or two visits a week. Level 2: Low care needs - The same as level 1 but can have three or four visits a week. Level 3: Intermediate care - More support at home, most days of the week. Can include visits from a Care Worker, Nurse or Medical Staff. Level 4: High level care - For high level or complex needs, which can include daily visits.




Why choose RangeCare to provide services for my home care package?


At RangeCare, every home care package client is assigned their own, dedicated coordinator. This allows our clients to be contacted on a regular basis and work alongside them to ensure they are getting the best value from their package. RangeCare’s strong reputation for delivering quality in-home, respite and social support services is because of its dedicated team of care support workers, nurses and domestic assistants. Our staff are kind, compassionate, and respectful, and offer dignified and empowering care to each of their clients.




Can I receive services on a Public Holiday?


You can recieved services on public holiday depending on your funding type. Please give us a call on 07 5445 7044 to find out more.





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FREQUENTLY ASKED QUESTIONS

Can't find answers to your questions? 

We put together this list of frequently asked questions to help you navigate the system.