Frequently asked questions
What type of services do you provide?
RangeCare’s strong reputation for delivering quality in-home, respite and social support services is because of its dedicated team of care support workers, nurses and domestic assistants. Our staff are kind, compassionate, and respectful, and offer dignified and empowering care to each of their clients.
What is the after hours processes?
Clients who are needing to reschedule, cancel or make changes to a service can call 07 5445 7044 and leave a voice message. A staff member will contact to confirm the next business day.
Am I locked into a contract?
RangeCare clients are NOT locked into any contracts. If you are on a package a small exit fee will be charged due to administration costs.
Who is the homecare package for?
Home care packages are assigned to people over 65 years of age who have been approved by My Aged Care to receive support to remain living independently in their home.
Where is my local Aged Care Assessment Team?
Nambour General Hospital
Are RangeCare staff qualified?
Each RangeCare employee undergoes an extensive recruitment process to ensure that they are qualified, capable, trustworthy, reliable and embody all the RangeCare values. Furthermore, all RangeCare employees are required to hold a National Police Check and Yellow Card.
How do i pay my invoice?
Invoices can be paid over the phone by calling one of our friendly office staff or at one of our 3 offices.
Do I have to pay any fees for Home Modifications?
Home modification clients will be charged the cost of materials and RangeCare will cover the cost of labor.
Will I have regular workers?
RangeCare aims to provide all clients with a regular worker. In the event that your regular worker is away or unable to attend on the day, the scheduling team will notify you approximately 24 hours before the service commences.
How do I report feedback?
Feedback can be reported:
How quickly do you respond to an enquiry?
RangeCare aims to respond to all enquires within 24 hours of receiving them.
Where are the RangeCare offices located?
What do I do if my needs have changed?
If your care needs have changed please give us call on 07 5445 7044 and ask to speak with a Case Manager or Package Care Coordinator to discuss your options.
Can i put my services on hold?
You can put your services on hold at any time.
Can I reschedule my services?
How much notice do I have to give to cancel my service?
Services can be cancelled at any time leading up to the day of your service.
What is the wait time for services?
Wait times for the commencement of services depend on the demand of services within RangeCare.
How do I organise emergency respite?
A carer can register with Commonwealth Respite and Carelink who can provide emergency in-home respite to relieve the carer should they take unwell or need to urgently leave the home. This allows 72 hours of respite service during a 12 month period of Government funding under the carers name.
What type of clients do you provide services too?
RangeCare provides services to under 65s, over 65s, and to clients linked with the National Disability Insurance Scheme (NDIS).
What are the office hours?
RangeCare's Flaxton and Nambour offices are open Monday to Friday from 8.30am - 4.30pm.
What is the difference between the Home Care Package levels?
There are four different levels of Home Care Packages, depending on your case needs:
Why choose RangeCare to provide services for my home care package?
At RangeCare, every home care package client is assigned their own, dedicated coordinator. This allows our clients to be contacted on a regular basis and work alongside them to ensure they are getting the best value from their package.
Can I receive services on a Public Holiday?
You can recieved services on public holiday depending on your funding type. Please give us a call on 07 5445 7044 to find out more.
FREQUENTLY ASKED QUESTIONS
Can't find answers to your questions?
We put together this list of frequently asked questions to help you navigate the system.